Terms & Condition

Welcome to Tourism Us BD. This Travel website is provided by us solely to assist customers in gathering travel information, determining the availability of travel-related goods and services, doing legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes. Use of the Site is governed by the following Terms & Conditions. By using the Site, whether to review information or to book travel reservations (through this Site or telephone or email with our call center), or for any other purpose, you agree to these Terms & Conditions and agree they control any travel reservations made with us. If you do not agree with any part of these Terms & Conditions, you must not use the Site or book travel reservations with us. We reserve the right to amend these Terms & Conditions at any time without prior notice. All amended terms automatically take effect when these Terms & Conditions are updated. Your continued use of the Site following the posting of changes to the Terms & Conditions will mean you accept those changes. Please return to this page periodically to review any changes. Any and all statements made in these Terms & Conditions related to TUBD are also made on behalf of our affiliates, subsidiaries and parent companies, including all disclaimers.

IMPORTANT NOTICE

BY ACCEPTING THESE TERMS, YOU ARE AGREEING TO THE MANDATORY ARBITRATION AND CLASS ACTION WAIVER CONTAINED BELOW.

COMPASSION EXCEPTION POLICY (CEP)

Certain customers may be eligible to receive a discount off cancellation, refund or ticket change service fees, as described in our Compassion Exception Policy (CEP) below:

Category	Eligibility requirements	Discount off service fees
Bangladesh Army/Navy/Air force (traveller and Immediate family*)	Military ID must be provided	100% discount off TourismUs BD cancellation, refund or ticket change service fees
Customers directly affected by severe weather, natural disaster or other uncontrollable event	If airline is waiving change/cancel fees, we will follow	100% discount off TourismUs BD cancellation, refund or ticket change service fees
Bereavement (affecting traveller and Immediate family*)	Letter from the funeral center is required	100% discount off TourismUs BD cancellation, refund or ticket change service fees
Customers with visual impairments	Customer must state that he or she has a visual impairment and is unable to use the web site	50% discount off TourismUs BD cancellation, refund or ticket change service fees.
Senior citizens (65 years and over)	Proof of DOB required	50% discount off TourismUS BD cancellation, refund or ticket change service fees.
Youth (between 18 and 25)	Proof of DOB required	50% discount off  TourismUS BD   cancellation, refund or ticket change service fees.

*Immediate family is defined as: spouse, domestic partner, children, parents, siblings, grandparents, grandchildren, aunts, uncles, nieces, and nephews. Eligibility applies whether the relationship is biological.

INDEMNIFICATION

You agree to protect and indemnify Tourism Us BD., its affiliates, partners, joint ventures and/or their respective suppliers and any of their respective officers, directors, managers, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by

You or on your behalf in excess of the liability described above provided that such limitation of liability is permitted by the law of your state of residence;

By third parties as a result of your breach of these Terms & Conditions, notices or documents referenced on the Site; Your violation of any law or the rights of a third party; or Your use of the Site.

RELEASE

If you have a dispute with a travel product or service supplier(s), including but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and consolidators, vacation packages and activities suppliers, traveler assist service providers and insurance providers, you release us, our affiliates, partners, joint ventures and their respective officers, directors, managers, agents and employees from claims, demands and damages (direct, indirect, incidental, and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.

Protecting Your Security

To ensure that your credit, debit or charge card is not being used without your consent, we may validate your name, address and contact number supplied by you during the booking process against appropriate third party databases. By accepting these Terms & Conditions you agree and authorize us to carry out such verification checks as stated herein. In performing these checks, you acknowledge and concur that such personal information you provide to us may be disclosed to a registered Credit Card Payment Gateway Agency which may keep a record of such information in whole or in part. Rest assured this verification process is performed for the sole purpose to verify and confirm your identity.

OUR FEES AND EXCEPTIONS

In addition to each Travel Supplier’s cost and fees Bank/Payment Gateway Charges will be added as per the payment method for cancellation. And Tourism Us BD may charge a service fee as described below. All Tourism Us BD fees are charged on a per-person or per-ticket basis and are non-refundable.

Cancellation & Refunds:	Air – Economy	Air – Business/First
	Bangladesh Domestic International	Bangladesh Domestic, International
Agent Assisted Cancellation(2) with Refund	BDT 400 BDT 2500	BDT 400 BDT 3500

Changes to Existing Tickets (exchange)

	Air – Economy	Air – Business/First
	Domestic International	Domestic International
Re-issue	BDT 400 BDT 2500	BDT 400 BDT 3500

Special Services	Types	Air – Business/First
Agent Assisted Services	Passenger Name Misspelling	BDT 2500
Baggage Related Service	BDT 1200
No-Show Services	BDT 1500
Agent Assisted Services	We offer Special Discounts under our Compassion Exception Policy (CEP). Our CEP Policy covers Military, Senior Citizens (over 65 years), Natural Disasters, Bereavement, Youth (between 18 and 25 years), terminally ill, and people with Disabilities. All Airline Refunds/Future Credits are subject to each airline fare rules, policies and procedures Service fees will be converted in local currency on the payment page. Passenger types = Adult, child, senior, infant, student, military. ** All post-ticketing service fees are non-refundable and are subject to change without notice. Tourism Us BD fees, additional fares collected, and other charges are in addition to any airline, hotel, or car rental fees and charges. You will only be charged the final total amount. Government imposed taxes and fees are subject to change. You will only be charged the final total amount as shown.1. Most of our airline tickets are non-refundable. Only available if our Travel Suppliers’ fare rules allow cancellation and refunds, and we have accepted your request for a refund, you are not a “no show” (most “no show” bookings are in-eligible for any waiver from suppliers for refund processing), and if we are able to secure waivers from suppliers to process this requested cancellation and refund.2. Most of our airline tickets are non-refundable. Airline Refunds/Future credits are subject to airline fare rules, policies and procedures.3. Special Services – All Services noted are on a Request Basis ONLY and are subject to each Airline’s review and approval process along with their fare rules, policies and procedures. Name Misspelling – Passengers name on their airline ticket does not match their passport or other universally accepted government ID. Baggage – please retain all receipts and baggage tags. No- Show – Documentation advising why you were unable to make your scheduled departure will be required. Denied Boarding – Documentation as to why you were denied boarding of your scheduled departure will be required. Duplicate Tickets – Copies of all tickets, reflecting exact same itineraries booked with us will be required in order to process a refund request.

CANCEL AND REFUND

Most of our airline tickets, hotels, prepaid car rentals, vacation packages and service fees are non-refundable prior to midnight of booking. All cancellations must be done over the email only. We can accept refund requests only if the following conditions have been met:

You have applied for a cancellation and refund with us and if the fare rules provide for cancellation and refunds;

You are not a “no show” (most “no show” bookings are in-eligible for any waiver from suppliers for refund processing); and

We are able to secure waivers from suppliers to process this requested cancellation and refund. We are unable to provide a specific timeline for how long it may take for this requested refund to be processed. All refund requests are processed in a sequential format. Once you have provided our customer service agent with your cancellation request, we will then send you an email notification that your request has been received. This notification does not automatically qualify you for a refund. This only provides you with an acknowledgement of your request and provides you with a tracking number. Upon receipt of your request we will work with the suppliers such as airlines, hotels, car-rental companies to generate a waiver based on airline and other supplier rules and notify you of the supplier decision. Our service fees associated with the original travel reservation or booking are not refundable. Please note that we are dependent on the suppliers for receiving the requested refunds. Once the refund has been approved by the supplier it may take additional time for this to appear on your credit card statement. Generally, all suppliers will charge a penalty for refund. This entire process may take 60-90 working days from receipt of your request to receiving credit on your statement. Apart from the airlines and other suppliers refund penalties,  Tourism Us BD  will charge a post-ticketing services fee, as applicable. All refund fees are charged on a per ticket per person basis. These fees will only be assessed if a refund has been authorized by the supplier or a waiver has been received and when the airline/supplier rules permit such refunds. If such a refund is not processed by the supplier, we will refund you our post-ticketing service fees applicable to your agent assisted refund request, but not our booking fees for the original travel reservation or booking.

As per our Compassion Exception Policy (CEP), we offer Special Discounts for Bangladesh Military, Natural Disasters, and Bereavement, Customers with Visual Impairments, Senior Citizens and Youth. Please review our Compassion Exception Policy (CEP) in detail.